Order Taking / Sales Processing

National Call Centers & Logistics specializes in inbound 800, Web-based, Catalog and Direct Mail product and service sales.  With over 40 years experience, our agents are thoroughly trained in direct sales, up-sell and cross-sell techniques.  We use full scripting which allows agents to sound ‘conversational’ while providing smooth and seamless responses to even the most difficult callers' questions.  National CCL's full time Educator and Customer Care professionals constantly review calls and work with Agents to improve skills through meaningful feedback and real time assessments.  For on-going reflection and self improvement, National CCL's voice logger allows agents to hear themselves during the training process for on-going reflection and self improvement.

In order to expedite sales validation and product shipment, National CCL authenticates Credit Card and Check-By-Phone payments. Upon completion of the sale, our system automatically transmits an e-mail notification to the customer. Customized reports are available to our clients, and may be accessed through National CCL's exclusive client web data servers for real time reporting.

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